Billing - still no assistance....

I lodged a complaint on Hellopeter last week regarding my interim electricity bill which was 4 times higher than my normal usage or cost.<br> <br> I received the below response from Ekurhuleni, however that is about the extent of the \assistance\" i have received. This is ridiculous!!!<br> <br> <br> Hello KimDe,<br> <br> Good day<br> <br> Kindly note that your query has been received and acknowledged, and has been escalated to the relevant department with the following ***."