Billing Issue

We have tried for the past month to get Council to address a simple billing issue as it is proven that they do not read there water meters as stated on the their bills. We have requested this to be addressed in a proper civil proper manner and our requests are down played and not addressed in the time frame requested. The above mentioned individual does not read the entire complaint in its totality (which is the incorrect billing ito consumption) as stated in the email. Yet we get brushed off and told that we have to pay for the repairs of water tap which falls within Councils parameters and not ours. Proof and a spreadsheet of the incorrect billing was submitted yet we as public are ignored and the matter is still not addressed.<br> <br> This is poor customer service and indicates that Council still does not take clients or public seriously when lodging a claim. Our consumption has increased from a mere 61 average kl per month to 131 kl's billed for Aug and then for Sept another 131 kl's. There is no justification nor communication and we WILL NOT pay the amount due until all in sundry is addressed. <br> <br> We as public pay high rates and are expected to pay whatever Council bills???