BATTLE TO GET POWER SORTED

I REPORTED ON 11 FEB 2016 THAT I LOST ONE OFF MY THREE PHASES AS WE ARE ON PLOTS LIKE BOREHOLE IS RUNNING WITH THREE PHASE SUPP.I RECEIVED A REF. NUMBER AS TO DATE NO PHONECALL OR SERVICE PEOPLE OUT TO FIX THE PROBLEM AND WITH EVERY CALL I MAKE TO SERVICE CENTRE I GET TOLD THESE PEOPLE ARE SO BUSY BUT THEY WILL GET TO ME IN ANOTHER 10 DAYS IF YOU PAY ONE DAY LATE THERE IS A FINE AND THEY CUT BUT SERVICE NO WHAT SERVICE AND ALL YOU CAN SPEAK TO IS A INCOMPETED FEMALE ON PHONE