BAD SERVICE or NO SERVICE

I had app**** for an electricity meter at the Boksburg municipality. I was told to follow up by calling their offices after six weeks. On the invoice, there are about 10 numbers that I can call. I called for two weeks, all of the 10 numbers everyday and the phones were ringing unanswered. I had to call the call centre which told me that this is not the first time people are complaining about the unanswered phones and that there is nothing they can do but go in person. I have to go to work and cannot afford to go to the municipality just to do a follow up. what kind of people work there anyway who don't actually do what they are paid to do. I don't know of such service where you call 10 numbers each and everyday and there is no response. Should they even have phones at all? Boksburg municipality is the worst, I wish I could move somewhere so that I don't have to deal with such incompetence and lazy ******s who don't want to do what they are paid to do.