PJ
Pieter J

1 reviews | Active since Jul 2015

28 Jul 2015, 22:18

Bad Service & Incorrect Notice Time

On Saturday the 25th of July I received a final notice from the Ekurhuleni Municipality upon opening it I notice I was served with a final notice to pay my electricity within 7 days from date of notice the 22nd of July. I have paid the account on the 27th on the Ekurhuleni e-Siyakhokha payment system which will only process payment in 3 days.On the 28th of July my power was switched of SIX DAYS FROM DAY OF NOTICE and not seven as stipulated in the final notice. I went to the council office in Germiston just to stand in a Que as only 3 of the 5 counters were manned and then to be told that from the 22nd of July to the 28th of July is 7 days. funny how the council can change dates if they can make money out of someone, I was assured that my power would be reconnected by tonight. Upon getting home I still had no power and tried to call our world class call center 48 call later still no answer not even a ring tone. So much for a service we as ratepayers paying for. I could not help to see that on each account the council round it of to the next rand no matter what the cent are this makes me wonder even more how much money the council ***** for services they do not render.

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply31 Jul 2015, 14:20
Official
Hello Grease ******,

Called the contact number that you provided us with on Hello Peter but the recipient says he didn't lodge any complaint and were not disconnected. If you still have a problem with your power please call us on ***.