Bad Service at Licence Department (Kempton Park)

<p>I am very dissatisfied with the bad service I received at the licence department in Kempton Park on 12 July 2016. I arrived there at about 12:30 to get a copy of my Certificate of Registration for my car. A very unfriendly guy gave me the forms to complete. I’ve completed the forms and took it to the counter to get a number. They told me I need proof of address, which I got from next door without any hassles. I returned to the counter where I received a number at 12:50. There was only one counter open, for most of the time I’ve spend there. There were two other ladies behind the counters but they hardly ever called a number to help someone. Then the one lady who essentially helped the people, went on lunch for a very long time. It felt like hours went by without them calling any numbers. I sat and wait patiently for my number to be called, and just before 16:00 I went back to the counter were I originally got the number from. I’ve told the guy behind the counter I’ve been waiting from 12:50 and no one called my number. I took a photo of the lady behind the counter reading through an Avon brochure, ordering products. She didn’t even noticed that I took a picture. Then I was send to counter six. There were two guys standing there ignoring me. When I asked to be assisted, and told them that I’ve been there since 12:50 and need to leave to pick up my kids, the one guy started tracing my documents. He told me my number have been called but he didn’t even showed me the documents when I asked him about it. He said he will assist me, but unfortunately they don’t print the Certificate of Registration papers there any longer, I can come back in three days’ time. </p> <p> </p> <p>Now I want to know, why did they took my documents, and let me wait in the queue for three hours and no one told me that they can’t print the certificate for me there? Zobi told me he will have my certificate delivered at my company after I’ve told him I can’t take another day off work since I have already spend the whole afternoon there.</p> <p> </p> <p>I’m almost certain that I will not get the certificate as promised, even though I urgently need the certificate. I can only hope that someone will contact me to resolve this problem.</p>