Bad Service

We are in arrears with our rates and taxes due to the fact of Covid. We send e-mails after e-mails to them with absolute no respond. They handed us other to a attorney in Johannesburg we try to phone this attorney no luck. Monthly we do a payment to Ekurhuleni regarding the outstanding amount we never received any respond from them that they did received the payment and like I said they do not respond on any of our emails even if we attach the proof of payment. I think this is bad customer service