bad service

We have no water since Saturday morning the 05th without any warning,i tried to call their 24 hours call centre line and I got an unprofessional agent who told me that my street name is not on the system while he was chatting with colleagues,water is essential and at least if they could have warned us and it's always us that are affected in mapleton you will never see leondale,spruitview,phumula and. Voslorus experiencing this,this is unacceptable and we gave day care centres and infants in our household. Our municipality is failing us.