BAD CUSTOMER SERVICE AND NO RESPONSE TO LOGGED CALLS

I no longer know who to report my complaint to, As instructed, I followed all the processes of reporting power failure at my house with no luck.

I still do not have electricity since reporting it yesterday afternoon around 12 noon, yet the turnaround time was said to be 4-24hrs. No one has bothered to revert, endless calls have been made from my side and have been promised that a technician would be dispatched but nothing has happened since. It's been over 29hrs since the incident was logged and no one is bothered about my issue.

School is resuming tomorrow, I also have to report for duty. I am frustrated as to how will I be able to prepare my kids for school in the morning.

I am a law abiding citizen who pays municipal bills timeously without fail but the service I am receiving is just ridiculously below average.

I am truly frustrated, being a resident at crystal park is just a misery.

The reference number that was given to me is 0532, my email address is ***, my cell number is ***.