Bad Customer Service

I am waiting for my license at counter 4, a nice lady assisted me and said i must wait. Then this other rude lady with a boy's cut comes shouting at me and demanding that i give her my receipt. Like... Why not ask why i am waiting? I honestly don't understand why she was so rude and why she works there if she cannot address and engage with people. Unfortunately i didn't get her name, i was ready to name and shame!