Bad attitude by call centre employee

On the 17th Oct. 2015 at 08.35 , I phoned the call centre to report a problem with my electricity. At 12:30, I phoned again to check how far the electricians were, that's when I spoke to one rude lady. I explained to her how I tried to solve the problem , which she ended up saying: '' BECAUSE YOU DON'T WANT MY HELP, YOU WANT A PROFESSIONAL, THEN WAIT FOR THE ELECTRICIANS'' When I asked her name, she hung up on me without confirming if she had indeed made a follow up or not. Firstly, I was phoning with my cell phone and it ended being a waste of my money and time coz by the end of that call, I didn't get the answer I was phoning for.<br> The call centre at Ekurhuleni has few bad rotten apples(employees) and I pay for my services so I expect to be threated with respect. They are there to help solve our queries not to add problems.<br> I need this to be investigated and will be expecting a call back on how far this investigation is.<br> The reference number I was given was: ***, time 08:36 Electricians eventually came to my residence around 13:45.<br> <br> My cell: ***