Ashmeer worst Municipality employee

Transferring electricity from the previous owner where we bought our house is not being done, we've paid the deposit and keep paying the electricity using our account number (but checking the previous owner bill) and we just keep getting credits and the previous owner account just keep getting billed. This transfer should've been done ages ago; assisted by Antoinette Basson to rectify our account (great service from her), then she referred the email to Yolande Strydom who then referred the email to Ashmeer Brijlal which just ignores the email and doesn't assist with moving the Electricity and Water Usage bill to our account. The property's tax and refuse removal is on our bill but not the water usage and electricity.

The previous owner did pay her account credits, but that should be refunded since the property has been transferred to our name.

We've paid this month electricity and water usage, tax and refuse removal by checking the previous owner's bill and our own bill.

Please correct this and refund the previous owner, we've made sure that everything is paid up to date so that her credit doesn't get depleted and our account is up to date.