Appalling customer service rendered by Ekurhuleni Centre Electricity - call centre no. ***

I have been without electricity since Friday the 6th of November 2020 due to faulty meter as i am unable to recharge. I logged the incident with reference number *** and they closed without resolving the issue. I had to log another incident with a different reference number ***. I have been waiting for the technician the whole day. I demanded to speak to a supervisor by the name of Richard and i was told that he will call me back, still waiting for him to call back.