Angry and annoyed

I'm so annoyed by the incompetence of the poor service rendered by this entity especially inaccurate capturing of water rates,I believe sometimes they just use guess work based on previous capturing,I meant how else can a family of 3 consume 22 kl a month?

For the month of May it was 8kl all of a sudden 22kl make that make sense?seeing that I'm complaining they then said I should go back home record the meter readings for 2 minutes and bring them back to them mind you I have to drive approximately 6 kilometers what an inconvenience. I'm angry and disappointed,with ekurhuleni there is always something done wrong I don't know when will they ever get it right.