1 reviews | Active since Mar 2009
Alberton account - water issues
<p>Good day</p> <p>Alberton put a new meter (water meter) on for my property about 2 months ago</p> <p>My old meter ended on 7331 - account paid in June (due by the 20th)</p> <p>The new meter reading closed on 29 kl</p> <p>PLEASE EXPLAIN HOW FROM THAT AMOUNTS YOU GET TO BILL ME 2698 KL OF WATER TO BE PAID FOR JULY</p> <p>I took a reading on Friday 24th June my new meter is standing on 39</p> <p>So please explain with a new meter ending at 29 how I get a R80,000 water and sewage bill</p> <p>This account needs to be fixed to be billed 29 kl less my monthly ree unit 5.519 kl and that is what I should be paing for about 24 KL of water NOT 2698</p> <p>PLEASE FIX THIS AS NO ONE IN ALBERTON ANSWERS ANY PHONES 011 ********** / 2623 / 2624 / 2841 / 2354</p> <p> </p>
Good Day Collete
Thank you for contacting us with your query. We would like to express our deepest regret for the inconvenience caused and we assure you that your complaint will be handled accordingly. Your query has been forwarded to the relevant department for further resolution with ref no: **********
Regards
Emm
Good Day Collete
Thank you for contacting us with your query. We would like to express our deepest regret for the inconvenience caused and we assure you that your complaint will be handled accordingly. Your query has been forwarded to the relevant department for further resolution with ref no: **********
Regards
Emm
Thank you for your reply
I received a phone call yesterday afternoon at 14h38 from a very unhelpful and unfriendly lady stating I would receive a copy of the email sent to investigate this matter
To date all I received was an sms nothing more
I tried to get assistance from the lady in regards to payments as I keep getting threatend and told if I do not pay my account by the 20th I will be cut off. Please advise how I am to get R80,000 to pay an account that is incorrect due to you installing a new water meter on my property
I made a payment this morning of exactly the same amount as last until this matter is resolved
Thank you for your reply
I received a phone call yesterday afternoon at 14h38 from a very unhelpful and unfriendly lady stating I would receive a copy of the email sent to investigate this matter
To date all I received was an sms nothing more
I tried to get assistance from the lady in regards to payments as I keep getting threatend and told if I do not pay my account by the 20th I will be cut off. Please advise how I am to get R80,000 to pay an account that is incorrect due to you installing a new water meter on my property
I made a payment this morning of exactly the same amount as last until this matter is resolved