After two months, account still not rectified

I complained about my acount more than two months ago. I was in contact with an employe of the Ekurhuleni Municipality in Springs who agreed to rectify my account. It has still not been rectified.<br> They charged me for \final notices"which have been issued to us because of a fault on their side. They charged us for incorrect watermetre readings. They rectified the readings and reversed the changes for the water"