Account overcharge

Hello. My name is Simon Mapena. When we received our billing statement end of dec 2014, the due date being 8.01.2015. The amount was just above R1300. We paid R1100. Our statement at the end of Jan 2015 was just above R2000. End of Feb 2015. We queried the matter & we were promised that someone would come to check the meter readings. That did not happen.On the 24th Sep 2015, I received an SMS notification notifying me of my R8463,00 balance. On the 25, i approached the Municipality to query about this. Instead, I was informed that on the 14th June 2015, a new meter was installed without my notification because according to them the old meter was faulty.To make matters worse, the very same \old meter"did not match my house number.I am sending this email to ask for your help in resolving this matter. My email address is [Email Removed] Thank you"""