Account & Bill Shock on my 1st Statement as a New Resident

I am a new tenant in Ekurhuleni who moved in around September. I have not been receiving any statements from Ekurhuleni since I arrived. The first statement came in now in January in which had a notice on it which threatened to cut services. i have been trying to call their call centre without any luck and even tried to send them e-mails without any responses. I have a 1 year old who needs milk an believe the treatment was unfair. The municipality does not make itself available to us by their listed communications and they close too early for us to reach. I had to ask for a leave day to go sort this out and went to Benoni and was told to go to Kempton park I could not reach Kempton park so I asked for an account print out. Only to find an amount of 4450.98 and 1143.17 three days after I received my statement. This behaviour is truly shocking and suspicious why you would treat people like this. The treatment of Ekurhuleni will be the reason why people are moving off grid Boreholes, Solar Panels and alternatives for waste disposal such as recycling seem like a more appealing option at this rate. It is not worth the stress to deal with these bullying tactics.