*** !!!!!

Why oh why does nothing work on your portal when one WANTS to make payments related to rates and taxes.

Nothing, and I mean absolute nothing works on your portal allowing us to make an electronic payment. No wonder you are so in arrears. Question : Has anyone actually tracked and measured the customer journey for electronic payments? Don't bother to answer as we have already got the answer.

The ONLY means that is working is to print the bill out and pay it manually at a till........so much for using technology and making it easier for your tax payers to service their debt.

And please dont come with a automatic reply where you acknowledge the problem and apologize. This has been a ongoing struggle for 3 years +.

I design, build and implement customer expereince journeys, if you dont' have the ability due to everyone that's employed having a 30% passrate in matric I'll be glad to show you in basic terms, using A,B,C OR 1,2,3 how this should be done......

Just maybe if you actually got qualified people in you would see amazing upliftment in rates and taxes being paid.