2ND COMPLAINT AS OTHERS ARE IGNORED

It is now 4 months that I am awaiting someone to assist me with my water account. Ekurhuleni does not come out and do readings for meter standing open and accessible on our pavement, no they just do an interim, where we normally use R500 - R600 worth of water a month they are now billing us R1300 per month. I cannot pay which has led to it being escalated and it is now standing at R4400, i have begged and pleaded, been to the council emailed tried phoning their 100 different telephone numbers but get no answer. I have 3 emails to where I must send my readings but still nothing gets corrected. I cannot afford to pay R4400 so I pay R500 each month cause that is what we used to. Come on EMM please get your customer service right. I go to the springs branch in my lunch time only to be turned away at 13:00 cause lunch time, but instead of taking your lunch and getting someone else to relieve you so that business can go on you just get turned away. Please help.