10 days darkness due to Ekurhuleni Cable Fault

I did not have electricity from 14 April 2021 to 26 April 2021 due to a cable fault. I requested Ekurhuleni municipality to test it for me and they refused. I then hired an independenet electrician to test it for me and he indeed confirmed my suspicion. Due to this unfortunate incident, I lost food worth more than R2500 and I had to pay the electrician more than R5000, 00 for his job. I then put a claim to the municipality to recoup all my expenses and the area manager is refusing to write the report so I can be paid all my expenses. My claim reference number is 2-115-82-2021. My physical address is 23 George Drive, Clayville West, Olifantsfontein. My cell number is ***. My area manager concern is Mr Rabedzwani and his contact number is ***. I could not pay all rates and taxes amount and they have now switched off my electricity