Horrifying experience,been treated like a ********

Good day sir, madam

I would hope that the correct department review this message. I happy with your airline. I have been planning with my kids a trip to Ireland for months just to get send ack due to your staffs incompetence. That is not even my great unhappiness, i sat at a destination which was so racial and undermining me as a woman it was insulting. I never made it to Ireland because i was stopped due to security check which i believed were done before i boarded the plane in South Africa.

On the day of my departure, Sunday, 10 September 2023, i checked in online. I got to the airport, the SECURITY TEAM on the day, ask me for my documentation formy stay with my children. I provided them with all the documents and advise of which bookings were done and paid for.

The lady took my documents, (i remember their faces), she advised that i should wait they have to send to Dublin to clear us for entry. We waited, after a few minutes she returned, saying that we are cleared, permission were given, we can proceed to check in our bags. We proceeded. The consultant who assisted us, gave us 2 sets of boarding passes. One from JHB and the other for our connecting flight to Ireland to board in Dubai. The Emirates security lady asked me, what was the purpose of our travel, and i told her, the truth, we going on holiday. I didn't know that reciting your itinerary was compulsory, cause the place where we going to stay had a daily tour bus leaving the place to explore the country. She also asked and i note, (why do you have somany bags, are you staying there, we will come fetch you ourselves.) I than noted, she spoke to her supervisor, giving him most likely the same impression. I have a life in South Africa, i'm a professional Healthcare Nursing Assistant, my husband owns his own business with a yearly turnover of R3.5million), so we can afford to go on holiday whereever we wanted to go or decide to go. Once we reached Dubai, we got stopped for security, of which me and my husband didnt understand, what the hell was going on. If we were no cleared, they were not to issue us with a boarding pass for Ireland.

We were treated like ********s as we have are ********* in Dubai, no information were given to me as to why we were stopped. Hours went by we sat there. A samaritan came and informed us that in Dubai, your country woman must be clothed with long dresses and heads must be close. And that they normally do not talk to woman. I sat with my kids in an airport where my kids were hungry, and i got irritated. That's when one of your officials came out, however, because he felt that he was disrespected by me lashing out, he spoke in Arabic, saying that he will contact his friend at Irish immigration we will not go through.

What you all should understand i respect peoples cultures but i will also not be disrespected. Im educated as well. And we do understand other peoples and countries languages. Just know that we understand partial Arabic as his friends are Muslim and they taught him. But the agent spoke in English and i heard him.

Up till today, i do not understand what "security" threat i was to Ireland Or any country. A woman with her kids. South Africa Emirates in my opinion has than not do their work properly or was i stopped for having travelled abroad for the 1st time, or for having 5 checked in bags.

I thought that SOuth Africans could enter their country visa free for an amount of 90 days. Which mean that if we so choose to extend our stay to explore more, would've been our legal right to do provided we had sufficient funds, RIGHT.

If we had too many bags was this the problem, when i entered my country at passport control, they didn't think that it was as they accompanied me like a ******** to see what your complaint was about.

I surely noted that Emirates gets points for what you've done to me and children. You Emirates South Africa have embarrassed your own citizens and let them been treated like snakes.

I don't want nothing, all i want is for you to reimburse me for the JOURNEYS i never go to enjoy or took or saw my destination and my returns paid for me and my kids. I will never take your aircraft ever.

The worse part was to get home and requested for information, the agents on duty did some investigation just to find out the email to clear us was never send to Dublin, instead a note to stop us was placed.

So please with the greatest respect just reimburse my money spent and being humiliated by your colleagues in Dubai. I Want my funds and a public apology.

I will however, inform my immigration attorney as well as our department of Home affairs for what happened with their citizens that has free visa entry upon arrival.

I truly hope i get to hear from you soonest.