Emirates South Africa
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Emirates South Africa
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
1.8|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Jean B
1 reviews | Active since Sept 2018
23 Jul 2026, 22:45
Lost Baggage on Emirates Flight
@Emirates @EmiratesSupport – Is this really the level of customer service your passengers should expect? Our suitcase has been missing since Saturday after travelling from Cambodia to Johannesburg, with a connection to Gqeberha (Port Elizabeth), South Africa. A delayed baggage report was opened (PIR: JNB EK 0763/18). We have spent days calling Emirates, waiting on hold for long periods, only to be told that someone will help us or call us back. Yet nothing happens. We keep getting the same promises, but no action. We have been told that our suitcase was located and scanned in Johannesburg. Today we were assured it would be forwarded to us, but it never arrived, and once again we were left without answers. It’s incredibly disappointing that passengers are expected to spend hours on the phone chasing their own luggage while receiving repeated assurances that are not followed through. All we are asking for is honest communication and for our suitcase to be delivered. We are asking Emirates to urgently escalate this case and return our luggage without any further delays. PIR Reference: JNB EK 0763/18 If anyone at Emirates is able to assist, we would appreciate your immediate attention to this matter. #Emirates #DelayedBaggage #CustomerService #Travel #SouthAfrica
Helpful (0)
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Jean B
1 reviews | Active since Sept 2018
23 Jul 2026, 22:45
Lost Baggage on Emirates Flight
@Emirates @EmiratesSupport – Is this really the level of customer service your passengers should expect? Our suitcase has been missing since Saturday after travelling from Cambodia to Johannesburg, with a connection to Gqeberha (Port Elizabeth), South Africa. A delayed baggage report was opened (PIR: JNB EK 0763/18). We have spent days calling Emirates, waiting on hold for long periods, only to be told that someone will help us or call us back. Yet nothing happens. We keep getting the same promises, but no action. We have been told that our suitcase was located and scanned in Johannesburg. Today we were assured it would be forwarded to us, but it never arrived, and once again we were left without answers. It’s incredibly disappointing that passengers are expected to spend hours on the phone chasing their own luggage while receiving repeated assurances that are not followed through. All we are asking for is honest communication and for our suitcase to be delivered. We are asking Emirates to urgently escalate this case and return our luggage without any further delays. PIR Reference: JNB EK 0763/18 If anyone at Emirates is able to assist, we would appreciate your immediate attention to this matter. #Emirates #DelayedBaggage #CustomerService #Travel #SouthAfrica
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Bianca V
1 reviews | Active since Jan 2015
3 Feb 2026, 08:20
Extremely bad service
We had over first overseas trip, I chose Emirates thinking it is a reputable airline, but I am so disappointed with our experience we flew JHB - DUBAI - BANGKOK going there and returning was not a pleasant experience. I have sent an official complaint when I followed up after a week I was told they have 21 days to respond. From flying in a VERY old aircraft where things don't work properly to not getting food an airhostess who was not up to standard in passenger care. My brand new suitcase broken. Don't think because you pay more you get more that is not the case!
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Bianca V
1 reviews | Active since Jan 2015
3 Feb 2026, 08:20
Extremely bad service
We had over first overseas trip, I chose Emirates thinking it is a reputable airline, but I am so disappointed with our experience we flew JHB - DUBAI - BANGKOK going there and returning was not a pleasant experience. I have sent an official complaint when I followed up after a week I was told they have 21 days to respond. From flying in a VERY old aircraft where things don't work properly to not getting food an airhostess who was not up to standard in passenger care. My brand new suitcase broken. Don't think because you pay more you get more that is not the case!
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Replies (0)aJ
ayanda J
1 reviews | Active since Dec 2025
29 Dec 2025, 16:15
Emirates and OR Tambo bagagge claim are complete TRASH!
Emirates and OR Tambo International airport are the worst combo i ever come across. I have no idea how much money and time i have wasted trying to track missing, which has been missing since November by the way. After waiting for a whole month they sent my bag to the wrong destination. Now I am told it is in my country, in my city, yet no one can tell me which airline to fetch it at. God bless their sweet hearts at Airlink, they assisted me as best as they could. JUST SAY YOU LOST THE BAG AND STOP FEEDING ME LIES!
Helpful (0)
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ayanda J
1 reviews | Active since Dec 2025
29 Dec 2025, 16:15
Emirates and OR Tambo bagagge claim are complete TRASH!
Emirates and OR Tambo International airport are the worst combo i ever come across. I have no idea how much money and time i have wasted trying to track missing, which has been missing since November by the way. After waiting for a whole month they sent my bag to the wrong destination. Now I am told it is in my country, in my city, yet no one can tell me which airline to fetch it at. God bless their sweet hearts at Airlink, they assisted me as best as they could. JUST SAY YOU LOST THE BAG AND STOP FEEDING ME LIES!
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Replies (0)AM
Ant M
1 reviews | Active since Mar 2025
6 Oct 2025, 12:09
Exceptional and first choice
Last week my daughter flew Emirates from Durban to Dubai and then on to Dublin (Flights EK776 and EK161) . She became very ill during the Dubai leg . The care and attention from the cabin crew until they landed , and then from the doctor in Dubai who put her on a drip was fantastic . This continued on the next flight to Ireland until she was safely in the airport terminal . Emirates you are excellent , you set the highest standards in air travel , we have always enjoyed flying with you but never imagined how well you help a passenger who is in trouble ! Thank you again .
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Ant M
1 reviews | Active since Mar 2025
6 Oct 2025, 12:09
Exceptional and first choice
Last week my daughter flew Emirates from Durban to Dubai and then on to Dublin (Flights EK776 and EK161) . She became very ill during the Dubai leg . The care and attention from the cabin crew until they landed , and then from the doctor in Dubai who put her on a drip was fantastic . This continued on the next flight to Ireland until she was safely in the airport terminal . Emirates you are excellent , you set the highest standards in air travel , we have always enjoyed flying with you but never imagined how well you help a passenger who is in trouble ! Thank you again .
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Replies (0)KB
Kanita B
1 reviews | Active since Apr 2021
5 Oct 2025, 14:04
Emirates systems not updated. Refusal at airport
I was supposed to fly to Albania from Cape Town. All the regulations state that south africans with a valid USA visa can enter Albania. I got to the airport and couldn't enter. I showed them all the documents that state clearly that we can enter with a valid USA visa . Apparently it is not on the system that with a USA visa we are allowed to enter. My brother having the same documents I have could enter Albania from America. I lost almost R10 000 that Emirates refuse to pay back. Their systems are not updated at the airport. I lost all the accommodation bookings I already made and bus tickets. Emirates' systems are not updated. I'll rethink using the airline ever again
Helpful (0)
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Kanita B
1 reviews | Active since Apr 2021
5 Oct 2025, 14:04
Emirates systems not updated. Refusal at airport
I was supposed to fly to Albania from Cape Town. All the regulations state that south africans with a valid USA visa can enter Albania. I got to the airport and couldn't enter. I showed them all the documents that state clearly that we can enter with a valid USA visa . Apparently it is not on the system that with a USA visa we are allowed to enter. My brother having the same documents I have could enter Albania from America. I lost almost R10 000 that Emirates refuse to pay back. Their systems are not updated at the airport. I lost all the accommodation bookings I already made and bus tickets. Emirates' systems are not updated. I'll rethink using the airline ever again
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Replies (0)