Claim processes long

Their claim process is nonsense. In fact they want to make sure they irritate the hell out of you till you stop the claim. Their client services consultants have attitude. The whatsapp messages take forever for a response or they pay your claim after 6 to 7days if you are lucky. They target sassa people but their claim processes doesn't accommodate someone who is in the deep rural areas. Treating the Customer fairly doesn't apply to them and they simply don't care.