EmeraldLife
Unclaimed Business
|1.2|6 Reviews (last 12 months)|This business does not respond to reviews
EmeraldLife
Unclaimed Business
|1.2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dikeledi M
1 reviews | Active since Aug 2026
4 Aug 2026, 19:15
*****ulent policy for a pensioner opened without consent .
I am disappointed and so sad of ***** and misrepresentation. **Policy Holder Details:** Name: TAM MOLEFE ID: *** Policy No: FFP3-*** **Issue:** On or around 01 July 2026, Emerald Life agents came to my father's home distributing food parcels to pensioners. They asked for his ID number claiming it was "to prove to SASSA that they gave pensioners food parcels my father gave them the ID number thinking its for sassa as the agents claimed. My father did NOT consent to, sign, or agree to any insurance policy. Despite this, you have opened Policy No FFP3-*** and are deducting R240.00 per month directly from his SASSA pension grant despite my attempts to call Emerald life head office to make them aware of this *****ulent behaviour in their company I was told they will call me back which they did two days after then the agent asked that we take a picture of his bank statement,write a letter explaining what happened and a picture of his identity number and send on watsapp. I did exactly that and send it on their watsapp number on 29 July 2026 still up to this date no reply EmeraldLife does not take people serious how can they do such a cruel thing to adults. Today (4 August 2026) when he went to the bank to withdraw he noticed that there's a shortage again only to find that it is EmeraldLife that deducted again.my Father is not okay and he is a pensioner now this whole thing is making him really sick please refund him a pensioner doesn't need all this. This is targeting vulnerable pensioners with deception.
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Dikeledi M
1 reviews | Active since Aug 2026
4 Aug 2026, 19:15
*****ulent policy for a pensioner opened without consent .
I am disappointed and so sad of ***** and misrepresentation. **Policy Holder Details:** Name: TAM MOLEFE ID: *** Policy No: FFP3-*** **Issue:** On or around 01 July 2026, Emerald Life agents came to my father's home distributing food parcels to pensioners. They asked for his ID number claiming it was "to prove to SASSA that they gave pensioners food parcels my father gave them the ID number thinking its for sassa as the agents claimed. My father did NOT consent to, sign, or agree to any insurance policy. Despite this, you have opened Policy No FFP3-*** and are deducting R240.00 per month directly from his SASSA pension grant despite my attempts to call Emerald life head office to make them aware of this *****ulent behaviour in their company I was told they will call me back which they did two days after then the agent asked that we take a picture of his bank statement,write a letter explaining what happened and a picture of his identity number and send on watsapp. I did exactly that and send it on their watsapp number on 29 July 2026 still up to this date no reply EmeraldLife does not take people serious how can they do such a cruel thing to adults. Today (4 August 2026) when he went to the bank to withdraw he noticed that there's a shortage again only to find that it is EmeraldLife that deducted again.my Father is not okay and he is a pensioner now this whole thing is making him really sick please refund him a pensioner doesn't need all this. This is targeting vulnerable pensioners with deception.
0
Replies (0)LT
Lethu T
1 reviews | Active since Aug 2024
6 Jul 2026, 13:36
Avoid this company at all costs.
My father is a pensioner who was misled by Emerald Consultants into signing up for their service. Since last year, he has been trying to cancel, but the company continues to make the process unnecessarily difficult. I have personally called them twice to assist with the cancellation. Instead of processing the request, they told us that my father must first provide an affidavit explaining why he wants to cancel. This is completely unreasonable. A customer should not have to justify cancelling a service they no longer want. It feels as though the company is deliberately creating obstacles to prevent cancellations while continuing to take money from pensioners. This conduct is unfair and gives the impression of ******ion. I would strongly advise anyone, especially elderly people and pensioners, to think twice before dealing with this company. We simply want the cancellation to be processed immediately and the deductions to stop.
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Lethu T
1 reviews | Active since Aug 2024
6 Jul 2026, 13:36
Avoid this company at all costs.
My father is a pensioner who was misled by Emerald Consultants into signing up for their service. Since last year, he has been trying to cancel, but the company continues to make the process unnecessarily difficult. I have personally called them twice to assist with the cancellation. Instead of processing the request, they told us that my father must first provide an affidavit explaining why he wants to cancel. This is completely unreasonable. A customer should not have to justify cancelling a service they no longer want. It feels as though the company is deliberately creating obstacles to prevent cancellations while continuing to take money from pensioners. This conduct is unfair and gives the impression of ******ion. I would strongly advise anyone, especially elderly people and pensioners, to think twice before dealing with this company. We simply want the cancellation to be processed immediately and the deductions to stop.
0
Replies (0)CM
Cikizwa M
1 reviews | Active since May 2026
4 Jun 2026, 09:59
Claim
Can you make a follow-up on my emarald claim. Emarald has not emailed me back ever since they declined my claim. I covered the deceased as a stand alone. I received their letter on the 2 June which is dated 15 april 2026.
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Cikizwa M
1 reviews | Active since May 2026
4 Jun 2026, 09:59
Claim
Can you make a follow-up on my emarald claim. Emarald has not emailed me back ever since they declined my claim. I covered the deceased as a stand alone. I received their letter on the 2 June which is dated 15 april 2026.
0
Replies (0)BK
CM
Cikizwa M
1 reviews | Active since May 2026
11 May 2026, 16:41
Complaint regarding EmeraldLife
I insured my late cousin, then I claimed later since I do nit live with her. Emerald life declined my claim stating I am unsure if im related to the deceased. They further mentioned first and second cousin relationship which is not in their contract I signed. This is unfair and unreasonable.
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Cikizwa M
1 reviews | Active since May 2026
11 May 2026, 16:41
Complaint regarding EmeraldLife
I insured my late cousin, then I claimed later since I do nit live with her. Emerald life declined my claim stating I am unsure if im related to the deceased. They further mentioned first and second cousin relationship which is not in their contract I signed. This is unfair and unreasonable.
0
Replies (1)LP