POOR SERVICE

I ordered on the 13th Sept 2015 till today the 29th haven't got my order, they don't respond my messages anymore, i even called and theg said they will get back to me in 10 minutes but never called back, when i call again they don't pick up my calls, they gave me RAM tracking but when i track it says collection cancelled, i called RAM to find out what is happening and they explained that they went 3 times to the store and Embedded told them my order is not ready yet while they telling me my order has been dispatched.

I don't need those i ordered anymore, i just need them to refund me because i ordered those for an event that is already passed.

Their Whatsapp no:*** Call: *** Pretoria Store Address: 370 Helen Joseph Street Pretoria