Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Elixi is described as an affordable medical insurance and gap cover provider that generally delivers. Customers consistently praise Claims Processing & Authorisation (4.0) for settling gap cover claims in full and Customer Service & Staff Quality (4.1) for friendly, professional consultants. A recurring theme, however, is frustration with Coverage, Benefits & Plan Transparency (2.6), especially mandatory online GP consultations, network gaps and chronic medicine exclusions.
Top Strengths:
- •Customer Service & Staff Quality: Members repeatedly describe consultants as polite, patient and knowledgeable about the product, with agents such as Nolwazi thanked by name. Network GPs and the online doctors are credited with looking after families, and many say every interaction feels professional.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 22m
TrustIndex
9.6
Ranking
#2
in Medical Insurance
Reply Time
1h 30m
NPS Score
37
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 22m
Nov '25 - Oct '26
Frequently Asked Questions About Elixi
What do customers say about Elixi?
Based on recent customer reviews, Elixi is described as an affordable medical insurance and gap cover provider that generally delivers. Customers consistently praise Claims Processing & Authorisation (4.0) for settling gap cover claims in full and Customer Service & Staff Quality (4.1) for friendly, professional consultants. A recurring theme, however, is frustration with Coverage, Benefits & Plan Transparency (2.6), especially mandatory online GP consultations, network gaps and chronic medicine exclusions.
What is Elixi's biggest strength?
Elixi's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Members repeatedly describe consultants as polite, patient and knowledgeable about the product, with agents such as Nolwazi thanked by name. Network GPs and the online doctors are credited with looking after families, and many say every interaction feels professional.
What are the most common complaints about Elixi?
The most common complaint about Elixi, based on Hellopeter's AI analysis of recent customer reviews, is Coverage, Benefits & Plan Transparency. The strongest dissatisfaction centres on the compulsory online consultation before a physical GP visit, network doctors, dentists and pharmacies not honouring the cover, chronic and formulary exclusions, plus waiting periods and emergency limits only discovered at the point of need.
How does Elixi compare to other Tiffaine Grimet companies?
Elixi scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Tiffaine Grimet, compared to the Tiffaine Grimet industry average of 1.8. Their strongest theme is Customer Service (4.1); their weakest is Coverage & Benefits (2.6). The top AI-rated Tiffaine Grimet business on Hellopeter is Bloom (4.6). How is the AI Score calculated? →
Is Elixi trustworthy?
Elixi has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 204 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 22 min. Hellopeter has tracked Elixi across 1,794 total reviews. How is the TrustIndex calculated? →
Recent reviews (204)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Good but I'm not happy anymore about the changes that has been made e
Good but I'm not happy anymore about the changes that has been made e.g to consult with your nurses and I prefer to visit my GP doctor
1 reviews | Active since Sept 2026
Good but I'm not happy anymore about the changes that has been made e
Good but I'm not happy anymore about the changes that has been made e.g to consult with your nurses and I prefer to visit my GP doctor
1 reviews | Active since Feb 2024
Mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health
I am escalating a complaint on behalf of my mother, Mrs Thandekile Prisca Duma, regarding the mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health, underwritten by Bryte Insurance Company Limited (Reg. No. ***, FSP No. ***). Policy/Membership Number: *** Sales Agent: Tyral Cameron Maduray (***) Date of Sale Call: 2 June 2026 My mother was led to believe she was purchasing medical aid cover for herself and her family. She has since discovered that the policy is in fact an insurance product providing hospitalisation cover limited to accidents and emergencies only, and does not cover general illness or planned medical care as she was led to believe. We first lodged this complaint directly with Bryte Insurance Company Limited, together with a detailed breakdown of the specific points in the sales call transcript that support it. Bryte has since responded that no refund is due because my mother answered "yes" to various questions on the call. We do not accept this as an adequate response, for the following reasons: 1. My mother repeatedly asked, near the start of the call, for the agent to speak Zulu because she wanted to understand everything. This was not accommodated, and the entire sale proceeded in English at a fast pace regardless. 2. When asked what cover she wanted, my mother said she needed to "be admitted when sick" – a description of general hospitalisation for illness that this policy does not provide. The agent did not point out this mismatch and proceeded to sell her the plan as though it met her need. 3. The critical limitation – that the policy covers accidents and emergencies only, and not planned medical care – was disclosed only after her banking details had already been collected and confirmed, and it was delivered as a single line buried inside a long, fast, uninterrupted script. 4. The "yes/no" confirmations Bryte is relying on, including the final confirmation that she understood this was insurance and not medical aid, were only obtained after the plan, premium, and debit order had already been agreed and her banking details captured. This is a compliance formality, not evidence of informed consent given at a point where she could still meaningfully decline. 5. During the third call, my mother was unwell, and my brother answered a rapid series of scripted yes/no consent questions on her behalf while she was not directly and continuously engaged in the conversation. A "yes" answer to a scripted question, obtained under these conditions and after the point of no return, does not amount to informed consent to a product she did not ask for and would not have agreed to had it been properly and timeously explained to her in a way she could understand. We are seeking a full refund of all premiums and fees paid on this policy since inception, and cancellation of the policy from inception (ab initio).
1 reviews | Active since Feb 2024
Mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health
I am escalating a complaint on behalf of my mother, Mrs Thandekile Prisca Duma, regarding the mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health, underwritten by Bryte Insurance Company Limited (Reg. No. ***, FSP No. ***). Policy/Membership Number: *** Sales Agent: Tyral Cameron Maduray (***) Date of Sale Call: 2 June 2026 My mother was led to believe she was purchasing medical aid cover for herself and her family. She has since discovered that the policy is in fact an insurance product providing hospitalisation cover limited to accidents and emergencies only, and does not cover general illness or planned medical care as she was led to believe. We first lodged this complaint directly with Bryte Insurance Company Limited, together with a detailed breakdown of the specific points in the sales call transcript that support it. Bryte has since responded that no refund is due because my mother answered "yes" to various questions on the call. We do not accept this as an adequate response, for the following reasons: 1. My mother repeatedly asked, near the start of the call, for the agent to speak Zulu because she wanted to understand everything. This was not accommodated, and the entire sale proceeded in English at a fast pace regardless. 2. When asked what cover she wanted, my mother said she needed to "be admitted when sick" – a description of general hospitalisation for illness that this policy does not provide. The agent did not point out this mismatch and proceeded to sell her the plan as though it met her need. 3. The critical limitation – that the policy covers accidents and emergencies only, and not planned medical care – was disclosed only after her banking details had already been collected and confirmed, and it was delivered as a single line buried inside a long, fast, uninterrupted script. 4. The "yes/no" confirmations Bryte is relying on, including the final confirmation that she understood this was insurance and not medical aid, were only obtained after the plan, premium, and debit order had already been agreed and her banking details captured. This is a compliance formality, not evidence of informed consent given at a point where she could still meaningfully decline. 5. During the third call, my mother was unwell, and my brother answered a rapid series of scripted yes/no consent questions on her behalf while she was not directly and continuously engaged in the conversation. A "yes" answer to a scripted question, obtained under these conditions and after the point of no return, does not amount to informed consent to a product she did not ask for and would not have agreed to had it been properly and timeously explained to her in a way she could understand. We are seeking a full refund of all premiums and fees paid on this policy since inception, and cancellation of the policy from inception (ab initio).
1 reviews | Active since Sept 2026
Elixi is not good, they keep on rejecting pathology payments
Elixi is not good, they keep on rejecting pathology payments.
1 reviews | Active since Sept 2026
Elixi is not good, they keep on rejecting pathology payments
Elixi is not good, they keep on rejecting pathology payments.
1 reviews | Active since Sept 2026
Evering whent smooth with my claim from Elexi
Evering whent smooth with my claim from Elexi. I am very satisfied
1 reviews | Active since Sept 2026
Evering whent smooth with my claim from Elexi
Evering whent smooth with my claim from Elexi. I am very satisfied
1 reviews | Active since Nov 2021
Elixi and TruMD repeatedly refusing Pre Auth codes
About a month ago I called Elixi for a pre authorisation code for my GP. I was then notified that the process has changed and an online consultation is now mandatory. I was experiencing heart palpitations, fever, dizziness, nausea and I struggled to catch my breath, circumstances forced me to call as soon as their operating hours allowed. I must have answered 40 questions during the online consult, 1 of which is whether I am ***ually active, have discharge.... etc, from a male speaker. Nonetheless I answer as I should. I'm informed he will consult with a senior and will call me back in the next few minutes. An hour passes, he has not called me back, I call back and am informed the gentleman will call me back. I then receive a WhatsApp message stating that given my symptoms it is not necessary for me to see a GP but instead I will be issued with a script for medication. Long story short, I paid out of pocket for my GP visit, turns out I was having a panic attack and obviously needed to see my GP. Yesterday Thursday 3 September 2026, I called for a Pre Auth code. I was experiencing migraines for over a week, It's been waking me up at night, the medication I've been using at home was not helping. I also have a rash on my leg and my arm that's popped up which I was told to send pictures of via WhatsApp which I have done. I am struggling to function daily due to the migraines. I again answered ALL their questions. At the start of this consultation I was told that I am directly through to the GP. At the end of this call I was told she needed to consult with her senior, she will call me back in 10 minutes. She eventually called back an hour later, she told me she consulted with her senior whom then felt it necessary to consult with the director about my case. They all feel a GP visit won't suffice therefore will not give me a Pre Auth code. I was advised I needed to see a neurologist. At the very end I was expected to go to attend my local OPD/clinic to he referred to a neurologist. I then asked why do I have to queue at my clinic from 5am to possibly 2pm to see a GP over there just to receive a referral for a neurologist, why can I not be given a Pre Auth code from GP who is literally right opposite my house to issue me with the referral note from a service I pay for. The woman was completely clueless and said she doesn't know the usual referral process, I then explained in detail. She then told me again that she needed to consult about what I had just told her and she'd call me back. I received no call back. I decided to call Elixi directly, as all the above interactions was done by TruMD. I called to find out whether TruMD was following the correct processes as I previously also had negative dealings with them, from not paying for blood tests and x-rays (I had to pay R1800 out of my own pocket) to being told my account has been flagged and also not issuing previous Pre Auth codes. Even though I have never missed a payment. So my call directly to Elixi is warranted. At the end of explaining my reason for calling to the person on the other side of the phone she offers a waiver to the Pre Auth debacle if I were to pay an additional R65 per month, that is the only solution she offers, and does not acknowledge what I've just described. I explained that this process is demoralizing and when 1 is ill the last thing 1 wants to do is be going through all this, I just need to be seen by my GP. I informed her that this is not what I signed up for when joining this medical insurance and has their company sent out formal notice to clients that the process has changed, wither via email or their app. She confidently responds with yes the company has, I then ask her for a time frame for this communication as I do not delete my emails and I will search for it or on the app. She out me on hold for 3 minutes and then told me she's escalated this to her supervisor which would contact me to inform me of the timeframe for this communication. In the meantime she proceeded to ask whether I would like to sign up for the waiver for lre Auth codes for an additional R65 per month. To which I responded no and why would I want to pay more for a service I'm already paying for and from a company that I already don't trust anymore, what makes her think this would be a solution. It's ridiculous. I told her I'm on the verge of cancelling and have already contacted another provider. That's how the call ended. I am not comfortable with my health struggles being debated and shared, resulting in refusal to issue a Pre Auth code to see my GP. What happens to the POPIA act in this regard? Who gives them the authority to make medical decisions on my behalf? This company is playing with fire and with people's lives. This feels like a **** to me. Honestly. Who offers this kind of paid for service? The problem now is I still Ave to give them notice and pay another month when I am cancelling due to failure on their end over and over again. I am utterly disgusted by Elixi and TruMD.
1 reviews | Active since Nov 2021
Elixi and TruMD repeatedly refusing Pre Auth codes
About a month ago I called Elixi for a pre authorisation code for my GP. I was then notified that the process has changed and an online consultation is now mandatory. I was experiencing heart palpitations, fever, dizziness, nausea and I struggled to catch my breath, circumstances forced me to call as soon as their operating hours allowed. I must have answered 40 questions during the online consult, 1 of which is whether I am ***ually active, have discharge.... etc, from a male speaker. Nonetheless I answer as I should. I'm informed he will consult with a senior and will call me back in the next few minutes. An hour passes, he has not called me back, I call back and am informed the gentleman will call me back. I then receive a WhatsApp message stating that given my symptoms it is not necessary for me to see a GP but instead I will be issued with a script for medication. Long story short, I paid out of pocket for my GP visit, turns out I was having a panic attack and obviously needed to see my GP. Yesterday Thursday 3 September 2026, I called for a Pre Auth code. I was experiencing migraines for over a week, It's been waking me up at night, the medication I've been using at home was not helping. I also have a rash on my leg and my arm that's popped up which I was told to send pictures of via WhatsApp which I have done. I am struggling to function daily due to the migraines. I again answered ALL their questions. At the start of this consultation I was told that I am directly through to the GP. At the end of this call I was told she needed to consult with her senior, she will call me back in 10 minutes. She eventually called back an hour later, she told me she consulted with her senior whom then felt it necessary to consult with the director about my case. They all feel a GP visit won't suffice therefore will not give me a Pre Auth code. I was advised I needed to see a neurologist. At the very end I was expected to go to attend my local OPD/clinic to he referred to a neurologist. I then asked why do I have to queue at my clinic from 5am to possibly 2pm to see a GP over there just to receive a referral for a neurologist, why can I not be given a Pre Auth code from GP who is literally right opposite my house to issue me with the referral note from a service I pay for. The woman was completely clueless and said she doesn't know the usual referral process, I then explained in detail. She then told me again that she needed to consult about what I had just told her and she'd call me back. I received no call back. I decided to call Elixi directly, as all the above interactions was done by TruMD. I called to find out whether TruMD was following the correct processes as I previously also had negative dealings with them, from not paying for blood tests and x-rays (I had to pay R1800 out of my own pocket) to being told my account has been flagged and also not issuing previous Pre Auth codes. Even though I have never missed a payment. So my call directly to Elixi is warranted. At the end of explaining my reason for calling to the person on the other side of the phone she offers a waiver to the Pre Auth debacle if I were to pay an additional R65 per month, that is the only solution she offers, and does not acknowledge what I've just described. I explained that this process is demoralizing and when 1 is ill the last thing 1 wants to do is be going through all this, I just need to be seen by my GP. I informed her that this is not what I signed up for when joining this medical insurance and has their company sent out formal notice to clients that the process has changed, wither via email or their app. She confidently responds with yes the company has, I then ask her for a time frame for this communication as I do not delete my emails and I will search for it or on the app. She out me on hold for 3 minutes and then told me she's escalated this to her supervisor which would contact me to inform me of the timeframe for this communication. In the meantime she proceeded to ask whether I would like to sign up for the waiver for lre Auth codes for an additional R65 per month. To which I responded no and why would I want to pay more for a service I'm already paying for and from a company that I already don't trust anymore, what makes her think this would be a solution. It's ridiculous. I told her I'm on the verge of cancelling and have already contacted another provider. That's how the call ended. I am not comfortable with my health struggles being debated and shared, resulting in refusal to issue a Pre Auth code to see my GP. What happens to the POPIA act in this regard? Who gives them the authority to make medical decisions on my behalf? This company is playing with fire and with people's lives. This feels like a **** to me. Honestly. Who offers this kind of paid for service? The problem now is I still Ave to give them notice and pay another month when I am cancelling due to failure on their end over and over again. I am utterly disgusted by Elixi and TruMD.