DC
Debbie C
1 reviews | Active since Oct 2020
12 Mar 2021, 17:54
Worst medial insurance every
I joined them 2020, up to date no cards. I submitted a claim, every time they have a different excuse. Paperwork not right according to them. I submitted all the documents, now the banking details is faulty. But when they deduct the debit order they know what the bank account number is. They are useless
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Replies (4)0
Replies (4)
Elixi's replyOfficial
15 Mar 2021, 09:11 Dear Debbie Thank you for reaching out to us. We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter. Regards Elixi team
Elixi's reply15 Mar 2021, 09:11
Official
Dear Debbie Thank you for reaching out to us. We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter. Regards Elixi team
DC
Debbie C's updateReviewer Update
15 Mar 2021, 15:56I just want to thank Nivashnee for going the extra mile for the client. She assisted me and gave me feedback with every thing she did. Thank you so much Nivashnee. Debbie
DC
Debbie C's update15 Mar 2021, 15:56
Reviewer Update
I just want to thank Nivashnee for going the extra mile for the client. She assisted me and gave me feedback with every thing she did. Thank you so much Nivashnee. Debbie
Elixi's replyOfficial
15 Mar 2021, 16:51Dear Debbie
We thank you for allowing us the opportunity to resolve your query and we are glad to hear of your positive experience with our representatives service delivery.
Regards Elixi team
We thank you for allowing us the opportunity to resolve your query and we are glad to hear of your positive experience with our representatives service delivery.
Regards Elixi team
Elixi's reply15 Mar 2021, 16:51
Official
Dear Debbie
We thank you for allowing us the opportunity to resolve your query and we are glad to hear of your positive experience with our representatives service delivery.
Regards Elixi team
We thank you for allowing us the opportunity to resolve your query and we are glad to hear of your positive experience with our representatives service delivery.
Regards Elixi team
Elixi's replyOfficial
19 Mar 2021, 15:32Dear Debbie
Thank you for allowing us to look into this query.
Our customer support team has reached out to you, we confirm that we have received the outstanding document and have sent it to the service provider to assist with your claim.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team
Thank you for allowing us to look into this query.
Our customer support team has reached out to you, we confirm that we have received the outstanding document and have sent it to the service provider to assist with your claim.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team
Elixi's reply19 Mar 2021, 15:32
Official
Dear Debbie
Thank you for allowing us to look into this query.
Our customer support team has reached out to you, we confirm that we have received the outstanding document and have sent it to the service provider to assist with your claim.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team
Thank you for allowing us to look into this query.
Our customer support team has reached out to you, we confirm that we have received the outstanding document and have sent it to the service provider to assist with your claim.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team