Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Elixi is described as an affordable medical insurance and gap cover provider that generally delivers. Customers consistently praise Claims Processing & Authorisation (4.0) for settling gap cover claims in full and Customer Service & Staff Quality (4.1) for friendly, professional consultants. A recurring theme, however, is frustration with Coverage, Benefits & Plan Transparency (2.6), especially mandatory online GP consultations, network gaps and chronic medicine exclusions.
Top Strengths:
- •Customer Service & Staff Quality: Members repeatedly describe consultants as polite, patient and knowledgeable about the product, with agents such as Nolwazi thanked by name. Network GPs and the online doctors are credited with looking after families, and many say every interaction feels professional.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 22m
TrustIndex
9.6
Ranking
#2
in Medical Insurance
Reply Time
1h 26m
NPS Score
39
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 22m
Nov '25 - Oct '26
Frequently Asked Questions About Elixi
What do customers say about Elixi?
Based on recent customer reviews, Elixi is described as an affordable medical insurance and gap cover provider that generally delivers. Customers consistently praise Claims Processing & Authorisation (4.0) for settling gap cover claims in full and Customer Service & Staff Quality (4.1) for friendly, professional consultants. A recurring theme, however, is frustration with Coverage, Benefits & Plan Transparency (2.6), especially mandatory online GP consultations, network gaps and chronic medicine exclusions.
What is Elixi's biggest strength?
Elixi's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Members repeatedly describe consultants as polite, patient and knowledgeable about the product, with agents such as Nolwazi thanked by name. Network GPs and the online doctors are credited with looking after families, and many say every interaction feels professional.
What are the most common complaints about Elixi?
The most common complaint about Elixi, based on Hellopeter's AI analysis of recent customer reviews, is Coverage, Benefits & Plan Transparency. The strongest dissatisfaction centres on the compulsory online consultation before a physical GP visit, network doctors, dentists and pharmacies not honouring the cover, chronic and formulary exclusions, plus waiting periods and emergency limits only discovered at the point of need.
How does Elixi compare to other Tiffaine Grimet companies?
Elixi scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Tiffaine Grimet, compared to the Tiffaine Grimet industry average of 1.8. Their strongest theme is Customer Service (4.1); their weakest is Coverage & Benefits (2.6). The top AI-rated Tiffaine Grimet business on Hellopeter is Bloom (4.6). How is the AI Score calculated? →
Is Elixi trustworthy?
Elixi has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 207 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 22 min. Hellopeter has tracked Elixi across 1,799 total reviews. How is the TrustIndex calculated? →
Recent reviews (207)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Service is good but sometimes when send call me back no one calls
Service is good but sometimes when send call me back no one calls
1 reviews | Active since Oct 2026
Service is good but sometimes when send call me back no one calls
Service is good but sometimes when send call me back no one calls
1 reviews | Active since Oct 2026
Service are satisfactory and hopefully keeping it up
Service are satisfactory and hopefully keeping it up...shall pass it on...Thank you.
1 reviews | Active since Oct 2026
Service are satisfactory and hopefully keeping it up
Service are satisfactory and hopefully keeping it up...shall pass it on...Thank you.
1 reviews | Active since Oct 2026
I am very happy with gap cover, the are quick and reliable and sort out all payments I will reco...
I am very happy with gap cover, the are quick and reliable and sort out all payments I will recommend them any time
1 reviews | Active since Oct 2026
I am very happy with gap cover, the are quick and reliable and sort out all payments I will reco...
I am very happy with gap cover, the are quick and reliable and sort out all payments I will recommend them any time
1 reviews | Active since Sept 2026
Good but I'm not happy anymore about the changes that has been made e
Good but I'm not happy anymore about the changes that has been made e.g to consult with your nurses and I prefer to visit my GP doctor
1 reviews | Active since Sept 2026
Good but I'm not happy anymore about the changes that has been made e
Good but I'm not happy anymore about the changes that has been made e.g to consult with your nurses and I prefer to visit my GP doctor
1 reviews | Active since Feb 2024
Mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health
I am escalating a complaint on behalf of my mother, Mrs Thandekile Prisca Duma, regarding the mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health, underwritten by Bryte Insurance Company Limited (Reg. No. ***, FSP No. ***). Policy/Membership Number: *** Sales Agent: Tyral Cameron Maduray (***) Date of Sale Call: 2 June 2026 My mother was led to believe she was purchasing medical aid cover for herself and her family. She has since discovered that the policy is in fact an insurance product providing hospitalisation cover limited to accidents and emergencies only, and does not cover general illness or planned medical care as she was led to believe. We first lodged this complaint directly with Bryte Insurance Company Limited, together with a detailed breakdown of the specific points in the sales call transcript that support it. Bryte has since responded that no refund is due because my mother answered "yes" to various questions on the call. We do not accept this as an adequate response, for the following reasons: 1. My mother repeatedly asked, near the start of the call, for the agent to speak Zulu because she wanted to understand everything. This was not accommodated, and the entire sale proceeded in English at a fast pace regardless. 2. When asked what cover she wanted, my mother said she needed to "be admitted when sick" – a description of general hospitalisation for illness that this policy does not provide. The agent did not point out this mismatch and proceeded to sell her the plan as though it met her need. 3. The critical limitation – that the policy covers accidents and emergencies only, and not planned medical care – was disclosed only after her banking details had already been collected and confirmed, and it was delivered as a single line buried inside a long, fast, uninterrupted script. 4. The "yes/no" confirmations Bryte is relying on, including the final confirmation that she understood this was insurance and not medical aid, were only obtained after the plan, premium, and debit order had already been agreed and her banking details captured. This is a compliance formality, not evidence of informed consent given at a point where she could still meaningfully decline. 5. During the third call, my mother was unwell, and my brother answered a rapid series of scripted yes/no consent questions on her behalf while she was not directly and continuously engaged in the conversation. A "yes" answer to a scripted question, obtained under these conditions and after the point of no return, does not amount to informed consent to a product she did not ask for and would not have agreed to had it been properly and timeously explained to her in a way she could understand. We are seeking a full refund of all premiums and fees paid on this policy since inception, and cancellation of the policy from inception (ab initio).
1 reviews | Active since Feb 2024
Mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health
I am escalating a complaint on behalf of my mother, Mrs Thandekile Prisca Duma, regarding the mis-selling of an insurance policy by Cubix Solutions, trading as Elixi Health, underwritten by Bryte Insurance Company Limited (Reg. No. ***, FSP No. ***). Policy/Membership Number: *** Sales Agent: Tyral Cameron Maduray (***) Date of Sale Call: 2 June 2026 My mother was led to believe she was purchasing medical aid cover for herself and her family. She has since discovered that the policy is in fact an insurance product providing hospitalisation cover limited to accidents and emergencies only, and does not cover general illness or planned medical care as she was led to believe. We first lodged this complaint directly with Bryte Insurance Company Limited, together with a detailed breakdown of the specific points in the sales call transcript that support it. Bryte has since responded that no refund is due because my mother answered "yes" to various questions on the call. We do not accept this as an adequate response, for the following reasons: 1. My mother repeatedly asked, near the start of the call, for the agent to speak Zulu because she wanted to understand everything. This was not accommodated, and the entire sale proceeded in English at a fast pace regardless. 2. When asked what cover she wanted, my mother said she needed to "be admitted when sick" – a description of general hospitalisation for illness that this policy does not provide. The agent did not point out this mismatch and proceeded to sell her the plan as though it met her need. 3. The critical limitation – that the policy covers accidents and emergencies only, and not planned medical care – was disclosed only after her banking details had already been collected and confirmed, and it was delivered as a single line buried inside a long, fast, uninterrupted script. 4. The "yes/no" confirmations Bryte is relying on, including the final confirmation that she understood this was insurance and not medical aid, were only obtained after the plan, premium, and debit order had already been agreed and her banking details captured. This is a compliance formality, not evidence of informed consent given at a point where she could still meaningfully decline. 5. During the third call, my mother was unwell, and my brother answered a rapid series of scripted yes/no consent questions on her behalf while she was not directly and continuously engaged in the conversation. A "yes" answer to a scripted question, obtained under these conditions and after the point of no return, does not amount to informed consent to a product she did not ask for and would not have agreed to had it been properly and timeously explained to her in a way she could understand. We are seeking a full refund of all premiums and fees paid on this policy since inception, and cancellation of the policy from inception (ab initio).