WAS GOOD - BECAME VERY POOR SERVICE

I have been with Elixi for 3 years, and it was good until they changed their process of visiting doctors this year, and became very unprofessional.

This morning I called to get an authorization code and was told that I must consult an online nurse, then the nurse will recommend if i must visit a doctor or not.

went through lot of questions online that I had to answer, until the nurse said I must go to a doctor, but I must call again the help line to get an authorization code. I called the help line, and I had to answer all the questions that I was asked online while I am sick and desperate to see the doctor.

Very very disappointing service.

please cancel my membership no ELIX108629 and stop debiting money from my account as I am totally unsatisfied with your recent service level.