Very Poor and Pathetic Services from Elixi

I am a gold member of Elixi Unity Health but their services are very poor and pathetic. When there is an emergency, they are not available on weekends especially when I need authorization from them. Other Medical Insurance Companies are available 24/7 like Affinity Health that even have a WhatsApp Group for Emergencies and Authorizations. Elixi Unity Health doesn't have a great service because when you send an email, they only responds within 4 - 7 days which is really pathetic.

Even if their GP Network says Provide Dispensary, that is a lie because when I consult my GP, I always have to pay for all medications but their GP Network confirmed that it's Free Dispensary, but it's not which is really unfair. On top of that, Elixi will never reimburse you if you pay any fees upfront because they DON'T CARE AS LONG AS THEY CAN DEBIT YOUR ACCOUNT EACH AND EVERY MONTH.

When the Flu Vaccine becomes available in April Month, they only inform members in the month of May then the Flu Vaccines are not administered anymore from Pharmacies such as Clicks or Dischem which is not right. It's even pointless to have the Elixi Unity Health App because they never respond to any queries or when I need their assistance. The services at Elixi Unity Health are really pathetic and their consultants are useless because they are always delayed when it comes to providing a service but they are very quick to deduct or debit funds every month.

The way I feel, is to cancel my Elixi Unity Health Policy all because of their poor and useless services. As the consultants never responds within 24 hours like the automated email says. I don't like their poor services!!! Infinity Health Insurance offers a much better service than Elixi Unity Health because their availability and professionalism is superb. They are always on Stand-by when it comes to servicing clients because they have empathy which Elixi Unity Health doesn't have!!!

Very Poor Services. I hope Elixi Unity Health will change the way they do things and start working from Mondays to Sundays to accommodate customers/clients across South Africa at any given time. I will NEVER recommend Elixi to anyone in South Africa because of their poor, pathetic and useless services they provide to Elixi Members. Rather opt for another Medical Insurance than Elixi!!!