Very disappointing service

I have made countless calls trying to get assistance with the app. It says my login details are incorrect. I can't reset the pin for whatever reason.

I was given an email address by the call center and no one bothered to respond to me.

I even asked that someone please help with a link or clear directive on how I can get this app to work.

It's is really disappointing that they are not taking my enquiry serious. I understand that they may have a large enough database and my contribution may not mean much, I really believe that someone should have told me to take my business else where so I don't keep trying to get assistance that I am being refused like a fool.