MC
MATHEW C

1 reviews | Active since Feb 2024

05 Feb 2024, 09:11

Unityhealth - Elixi medical insurance - DONT WASTE YOUR TIME WITH IT

I would not recommend this medical option to anyone. They claim to have unlimited free GP visits which is an absolute lie!!. Their 2024 process is to request an auth from a nurse before going to see the GP. What a waste of time that was. An idiotic nurse declined my request to take my sick child to the GP tells me that i can go consult with a nurse as a nurse has the same capabilities as a dr. i don't know what planet shes from but maybe someone can tell her shes not a dr and a nurse cannot prescribe an antibiotic. i eventually made use of the intercare facilty, again, another waste of time as most of the meds my daughter required was not covered. it made more sense to allow me to see GP where meds were dispensed within the consult. PLEASE DO NOT WASTE YOUR TIME TAKING OUT THIS PLAN>>>YOU WILL BE WASTING YOUR MONEY

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Replies (1)
Elixi
Elixi's reply05 Feb 2024, 09:54
Official
DearMATHEW 
 
Thank you for reaching out to us.
 
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. 

Regards

Elixi team