1 reviews | Active since May 2018
Unhappy client
When I joined I specifically asked an agent that was assisting me if my GP was on their network and she confirmed that he was. I also checked the website, my doctor was listed on their list of network doctors. Tuesday I went to consult and I was told that they don't take Elixi, I then contacted their contact center and I was informed that my doctor was removed in 2020 but I joined last year and I was informed he is listed. I requested for an immediate cancellation but I was told that I have to serve a month notice. How is this my problem when I specifically asked not once but several times if my doctor was on their list and they confirmed yes he is? How is it my problem that they didn't update their list of doctors on their website?
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
Elixi team
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
Elixi team