avdm
angie van der merwe

1 reviews | Active since Mar 2022

05 Dec 2022, 07:15

THEY TRULY ARE A COMPAY THAT LEIS TO PEOPLE IN "ESTENTION PLAYING WITH PEOPLES LIVES" JUST TO MAKE MONEY

ELIXI MEDICAL INSURANCE..... ? WORST MESTAKE EVER MADE... !!!!! WHY YOU ASKED.... WE HAVE BEEN WITH THEM OT FOR LONG BUT HAVE A BIG PROBLEME WITH THEM WHERE THEY PLAY WITH PEOPLES LIVE'S !!!!! BECAUSE OFF A BANKING ERROR WE MISSED A PAYMENT IN SEPTEMBER BUT THEY TOOK A DUBBLE PAYMENT IN OCTOBER.... AND WITH OUT ANY EXPLANTION OR NOTIFICATION THEY JUST DECIDED NOT TO MAKE A DEBIT THIS MONTH AND YUST STOP THE MEDICAL INSURENCE.... SOMTHING WE ONLY FOUND OUT LAST WEEK.... I DIT PHONE TO SORT THIS OUT I DIT SENT THEM THE PROOF OFF PAYMENT.... BUT NOW THEY ARE JUST NUM ON THE TOPPIC.... AND A NOTHER PROBLEME WITH THEM IS THAT THEY SAY THEY COVER X-RAYS BUT NO PLACE ACCEPT THEM AT THE EXRAYS DEPARTMENT AND UNTIL TODAY THEY DIDNT PAY THE MONEY BACK.... THEY TRULY ARE A COMPAY THAT LEIS TO PEOPLE IN "ESTENTION PLAYING WITH PEOPLES LIVES" JUST TO MAKE MONEY

0
Replies (3)
Elixi
Elixi's reply05 Dec 2022, 08:36
Official
 Dear Mr Angie

Thank you for reaching out to us. 

We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further. 

Regards 
Elixi team 
avdm
angie van der merwe's update05 Dec 2022, 12:49
Reviewer Update
AFTER SOMEONE PHONED ME IT MORE CLEAR ON HOW MUTCH EXILI IS LYING TO PEOPLE JUST TO MAKE MONEY BECAUSE IF SOMETHING HAPPENS AND YOU MISS A PAYMENT THEY STILL EXPECT A PAYMENT EXTRA BUT YOU DONT GET ANY SIRVICES FOR THAT MONTH SO THEY LITERLY TELL YOU THEY WANT YOUR MONEY BUT YOU CANT EXPECT ANY SIRVECES AND THIS AFTER THEY OW ME MONEY
Elixi
Elixi's reply05 Dec 2022, 14:07
Official
Dear Mrs Angie

Thank you for reaching out to us.

In response to your query regarding your missed payment.

Kindly note as per the policy documents.

In the case of non-payment of premiums, the Company reserves the right to suspend benefits with immediate effect and terminate the policy should premiums not be paid for two calendar months.

Regards 
Elixi team