ZM
Zinhle M

1 reviews | Active since Dec 2024

06 Dec 2024, 09:12

They don’t pay med...

They don’t pay medical expenses even with authorization, so what’s the point in getting authorization in the first place

0
Replies (1)
Elixi
Elixi's reply06 Dec 2024, 09:30
Official
Dear Zinhle, 

Thank you for bringing this to our attention and for reaching out to us. We are sorry to hear of your less than satisfactory experience.  We take your concerns very seriously and will be conducting a thorough investigation to understand what went wrong in this instance. A member of our team will reach out to you shortly to discuss the matter further and ensure we resolve it to your satisfaction. 

Thank you for your patience and for allowing us the opportunity to address this. 

Regards
Elixi team