DD
Dawid D
1 reviews | Active since Dec 2023
22 Mar 2024, 12:12
They are supposed to provide emergency care
They are supposed to provide emergency care. My son fell very ill and we took him to the Medi-Clinic to have him stabilized. After an hour nobody at Elixi answered the phone so that we could get authorization. We tried phoning as well. After 2 hours we gave up. My son died from internal bleeding and heart failure because he didn't get the medical care that we were promised and paid for.
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Elixi's replyOfficial
22 Mar 2024, 12:17Dear Dawid,
Thank you for reaching out to us.
We are sorry to hear about your loss and hope you will accept our sincerest condolences.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear about your loss and hope you will accept our sincerest condolences.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's reply22 Mar 2024, 12:17
Official
Dear Dawid,
Thank you for reaching out to us.
We are sorry to hear about your loss and hope you will accept our sincerest condolences.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear about your loss and hope you will accept our sincerest condolences.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team