THE WORST CALL EXPERIENCE EVER!!

I went online and requested for a quote from Elixi, an agent returned my call almost immediately with an arrogant approach. I asked a question regarding payout per GP Visit and agent abruptly responded : "Your cover is unlimited, THATS WHAT I SAID." i questioned the agent in that regard and agent responded by saying "WHAT HAVE I SAID THAT IS RUDE AND WHY DO YOU WANT TO SPEAK TO MY MANAGER?" i cautioned the agent to be polite and requested a manager, i placed my call on hold for few seconds as i was in a meeting, the agent / manager hung up instead of waiting for me, if this is the type of people you have in sales, i can imagine how difficult a claims process will be .... agents needs to be polite, assuring and empathetic, this agent in question portrayed a dont care attitude, is this how you treat your clients??