ZN
Zikhona N
1 reviews | Active since Jan 2025
24 Jan 2025, 19:18
The benefits are good ,but I've had some moments where the insurance failed me I had to pay in cash for a doctor's visite, whereas my medical was up to date
The benefits are good ,but I've had some moments where the insurance failed me I had to pay in cash for a doctor's visite, whereas my medical was up to date.And I had no refund for it.And the questions the consultants ask before verification are un called for ,why should we disclose the reason why we visiting the doctor to them whereas they not medical practitioners.
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Elixi's replyOfficial
24 Jan 2025, 19:45Dear Zikhona N,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've experienced, and we truly value your input as it helps us improve our services.
Please know that we take this matter seriously, and we would like to investigate it further to understand why this wasn’t processed as expected.
Regarding the questions asked during verification, we apologize if these seemed unnecessary. These questions are part of our verification process to ensure that benefits are processed correctly and in accordance with our policies. However, we understand that this can sometimes feel uncomfortable, and we will review our procedures to ensure they are as respectful and efficient as possible.
Once again, thank you for your feedback, and we appreciate your patience as we work to resolve these issues.
Kind regards,
Elixi Team.
Elixi Team.
Elixi's reply24 Jan 2025, 19:45
Official
Dear Zikhona N,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've experienced, and we truly value your input as it helps us improve our services.
Please know that we take this matter seriously, and we would like to investigate it further to understand why this wasn’t processed as expected.
Regarding the questions asked during verification, we apologize if these seemed unnecessary. These questions are part of our verification process to ensure that benefits are processed correctly and in accordance with our policies. However, we understand that this can sometimes feel uncomfortable, and we will review our procedures to ensure they are as respectful and efficient as possible.
Once again, thank you for your feedback, and we appreciate your patience as we work to resolve these issues.
Kind regards,
Elixi Team.
Elixi Team.