ME
Mmabatho E
1 reviews | Active since Jul 2025
30 Jul 2025, 10:42
Terrible service
I canceled their health insurance in time yet they still debited my account with the premium even though its canceled..when you call the call center you have to wait 48hrs for investigation and feedback creating a financial inconvenience..don't use them. When you join they take the debit order immediately..when they take a debit order incorrectly it's a hassle for your money.
Helpful (0)
Replies (1)0
Replies (1)
Elixi's replyOfficial
30 Jul 2025, 11:01Dear Mmabatho Eland,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration this has caused.
We understand how upsetting it must be to have a debit order go off after you’ve taken the steps to cancel your policy. Please accept our sincere apologies for the inconvenience and financial strain this may have caused.
Our intention is always to process cancellations and refunds as efficiently as possible.
We would appreciate the opportunity to resolve this for you as quickly as possible. Please be advised that a representative will be in contact with you to provide further feedback.
Regards,
Elixi Team.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration this has caused.
We understand how upsetting it must be to have a debit order go off after you’ve taken the steps to cancel your policy. Please accept our sincere apologies for the inconvenience and financial strain this may have caused.
Our intention is always to process cancellations and refunds as efficiently as possible.
We would appreciate the opportunity to resolve this for you as quickly as possible. Please be advised that a representative will be in contact with you to provide further feedback.
Regards,
Elixi Team.
Elixi's reply30 Jul 2025, 11:01
Official
Dear Mmabatho Eland,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration this has caused.
We understand how upsetting it must be to have a debit order go off after you’ve taken the steps to cancel your policy. Please accept our sincere apologies for the inconvenience and financial strain this may have caused.
Our intention is always to process cancellations and refunds as efficiently as possible.
We would appreciate the opportunity to resolve this for you as quickly as possible. Please be advised that a representative will be in contact with you to provide further feedback.
Regards,
Elixi Team.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration this has caused.
We understand how upsetting it must be to have a debit order go off after you’ve taken the steps to cancel your policy. Please accept our sincere apologies for the inconvenience and financial strain this may have caused.
Our intention is always to process cancellations and refunds as efficiently as possible.
We would appreciate the opportunity to resolve this for you as quickly as possible. Please be advised that a representative will be in contact with you to provide further feedback.
Regards,
Elixi Team.