Takes too long for please call me back

Dear Florah,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the delay in responding to your "please call me back" request and for the inconvenience you experienced at the optometrist.

Your experience does not reflect the standard of service we aim to provide. We’re currently reviewing our communication and provider processes to ensure better turnaround times and more seamless experiences for our customers.

Please note that a representative will be in contact with you shortly.

Regards,  
Elixi Team.