suspened but the debit orders went off??!

So my husband is standing in the doctors rooms, ready to go in when the reception advises him that the doctor cannot see him because our medical aid is suspended. i rushed to check my bank to see if all the debit orders went off, AND THE PAYMENT WENT OFF EVERY MONTH, so whyyyyy does it reflect suspended. the lady on the phone said oh sorry it seems they didnt lift the suspension eventhough we can see payments went through and what she can do is to to esce the matter for them to correct it BUT IT WILL TALE 24-48 HOURS. so what the heck am i suppose to do with a sic hubby! i dont want to reimbursed