WS
Wendy S
1 reviews | Active since Feb 2019
28 Sept 2020, 09:33
Stay away
Worst service ever. Still no medical aid cards. Still no feedback on which drs we can see, I asked them months ago! Not many drs accept them. Stay away!
Helpful (0)
Replies (4)0
Replies (4)
Elixi's replyOfficial
28 Sept 2020, 09:53Dear Wendy
Thank you for reaching out to us.
This is certainly not the level of service that we pride ourselves in, our customer support team will be in contact with you within the next few minutes to assist you with your membership card and also provide you with the list of network GPs within your area.
Regards
Elixi team
Thank you for reaching out to us.
This is certainly not the level of service that we pride ourselves in, our customer support team will be in contact with you within the next few minutes to assist you with your membership card and also provide you with the list of network GPs within your area.
Regards
Elixi team
Elixi's reply28 Sept 2020, 09:53
Official
Dear Wendy
Thank you for reaching out to us.
This is certainly not the level of service that we pride ourselves in, our customer support team will be in contact with you within the next few minutes to assist you with your membership card and also provide you with the list of network GPs within your area.
Regards
Elixi team
Thank you for reaching out to us.
This is certainly not the level of service that we pride ourselves in, our customer support team will be in contact with you within the next few minutes to assist you with your membership card and also provide you with the list of network GPs within your area.
Regards
Elixi team
WS
Wendy S's updateReviewer Update
28 Sept 2020, 13:33It's 1:30 and I haven't heard from them yet. How will they get hold of me, do they even know who I am? When I asked for drs in Noordheuwel area they didn't want to give me details because I am not the main member.
WS
Wendy S's update28 Sept 2020, 13:33
Reviewer Update
It's 1:30 and I haven't heard from them yet. How will they get hold of me, do they even know who I am? When I asked for drs in Noordheuwel area they didn't want to give me details because I am not the main member.
Elixi's replyOfficial
28 Sept 2020, 14:13Dear Wendy
Kindly note that were able to locate your policy using your personal details listed herein on your profile. Our customer support team have called both numbers for you and of which they went to went to voicemail.
Our customer support team will be in contact with you shortly to assist you further.
Regards
Elixi team
Kindly note that were able to locate your policy using your personal details listed herein on your profile. Our customer support team have called both numbers for you and of which they went to went to voicemail.
Our customer support team will be in contact with you shortly to assist you further.
Regards
Elixi team
Elixi's reply28 Sept 2020, 14:13
Official
Dear Wendy
Kindly note that were able to locate your policy using your personal details listed herein on your profile. Our customer support team have called both numbers for you and of which they went to went to voicemail.
Our customer support team will be in contact with you shortly to assist you further.
Regards
Elixi team
Kindly note that were able to locate your policy using your personal details listed herein on your profile. Our customer support team have called both numbers for you and of which they went to went to voicemail.
Our customer support team will be in contact with you shortly to assist you further.
Regards
Elixi team
Elixi's replyOfficial
30 Sept 2020, 09:31Dear Wendy
Kindly note that we have been in contact with the policyholder and where he was informed that he can either use the membership certificate or download the Elixi Health App and make use of the digital card.
Kindly note that we have been in contact with the policyholder and where he was informed that he can either use the membership certificate or download the Elixi Health App and make use of the digital card.
We have also provided him again with a copy of the membership certificate and a list of network GPs in his area,.
We trust that we have been of assistance to you guys and remember that you can always reach out to our customer support team should you need any assistance.
Regards
Elixi team
We trust that we have been of assistance to you guys and remember that you can always reach out to our customer support team should you need any assistance.
Regards
Elixi team
Elixi's reply30 Sept 2020, 09:31
Official
Dear Wendy
Kindly note that we have been in contact with the policyholder and where he was informed that he can either use the membership certificate or download the Elixi Health App and make use of the digital card.
Kindly note that we have been in contact with the policyholder and where he was informed that he can either use the membership certificate or download the Elixi Health App and make use of the digital card.
We have also provided him again with a copy of the membership certificate and a list of network GPs in his area,.
We trust that we have been of assistance to you guys and remember that you can always reach out to our customer support team should you need any assistance.
Regards
Elixi team
We trust that we have been of assistance to you guys and remember that you can always reach out to our customer support team should you need any assistance.
Regards
Elixi team