TU
Tatsumi U
1 reviews | Active since Feb 2014
03 May 2021, 21:12
Sick and ignored
I signed up for a medical aid plan, waited weeks and haven't received any communication or details of my plan, no emails. I phoned to ask, was I told I would receive an email and still haven't. I need my details as I am sick and need to go tto the doctor!
Helpful (0)
Replies (2)0
Replies (2)
Elixi's replyOfficial
04 May 2021, 08:19Dear Tatsumi
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsElixi team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsElixi team
Elixi's reply04 May 2021, 08:19
Official
Dear Tatsumi
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsElixi team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsElixi team
Elixi's replyOfficial
04 May 2021, 13:54Dear Tatsumi
Thank you for allowing us to resolve this query. Our customer support team has reached out to you, we confirm that you have received the policy documents as requested. We confirm that the Elixi Medical Insurance is not a medical aid scheme and the cover is not the same as a medical aid scheme. Elixi Medical Insurance is classified as short term medical insurance. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have. Our contact number is *** and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team
Thank you for allowing us to resolve this query. Our customer support team has reached out to you, we confirm that you have received the policy documents as requested. We confirm that the Elixi Medical Insurance is not a medical aid scheme and the cover is not the same as a medical aid scheme. Elixi Medical Insurance is classified as short term medical insurance. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have. Our contact number is *** and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team
Elixi's reply04 May 2021, 13:54
Official
Dear Tatsumi
Thank you for allowing us to resolve this query. Our customer support team has reached out to you, we confirm that you have received the policy documents as requested. We confirm that the Elixi Medical Insurance is not a medical aid scheme and the cover is not the same as a medical aid scheme. Elixi Medical Insurance is classified as short term medical insurance. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have. Our contact number is *** and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team
Thank you for allowing us to resolve this query. Our customer support team has reached out to you, we confirm that you have received the policy documents as requested. We confirm that the Elixi Medical Insurance is not a medical aid scheme and the cover is not the same as a medical aid scheme. Elixi Medical Insurance is classified as short term medical insurance. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have. Our contact number is *** and we are available from Monday to Friday between 08h00 to 17h00.
Regards Elixi Team