SS
SMzamo S

1 reviews | Active since Nov 2016

06 Feb 2021, 20:59

Rejection of a valid claim

I was admitted in Unitas Hospital casualty due to Corvid 19 on the 29 June 2020 midnight and discharged in the morning. On the 02 July 2020 I became worse, could not breath, I was taken to Unitas again by ER24 at 02:00 a.m., I was admitted again in casualty put on a drip and discharged in the morning after recovering.

Elixi only paid the claim for the 29 June 2020 only and Rejected the claim for the 02 July 2020, when I enquired they told me that they do not cover follow-ups. I am still owing the Hospital today. Other than this mis-understanding Elixi is good and affordable medical insurance and they are very quick to pay the claims.

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Replies (1)
Elixi
Elixi's reply08 Feb 2021, 08:13
Official
Dear Sithembiso

Thank you for reaching out to us and for your positive feedback. Our customer support team will reach out to the Insurer for more clarity on the claim submitted for 02-07-2020 and they will provide you with more clarity on the matter.

Regards
Elixi team