1 reviews | Active since Oct 2023
Refund
I took a medical insurance with elixi/ unity health 3 months ago , the sales person gave me false information about the the medical insurance requirements, I specifically told her that I have an autistic child which I’m taking the insurance for so I need it suitable for his needs . She explained and I was happy. Recently was trying to find more details just in case I’ll have to use it ! Lady told me that I called it covers nun of the things so I asked wants the way forward? Is there an option to get what I wanted she said she’ll ask the cancellation team to call me which they never did for weeks and weeks they buzzed me for a second and I called them back only to find out I have to wait for24/48 hours . After that different sales representative called for different sales Bt the cancellation team says couldn’t get hold of me which was a lie! They buzzed me a week or two ago and cancelled without talking to me or advising me about the refund cause they gave me false info , called again was advised must wait 24/48 hours and that’s was 6 days ago , my autistic child is sick with no cover that I have been paying for and never used and no refund and no one is willing to talk to me I would like to be helped please I’m s single mom trying to help her autistic child
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Lady by Sumira telling me that they will do the investigation that they were suppose to do weeks ago .
Received a call today ..,
Telling me they did listen to the calls and they won’t be doing any refund nor activating my elixi/unity health policy.
I actually donated my autistic child’s disability grant to them cause clearly I felt like it .
If I didn’t call them to find out details about the medical insurance I would still be paying for it,
And would not cover my child like now she. His sick ,
Lady told be these nothing they can do “I donated “ these no refund
I must figure out what to do with my sick autistic son .
Now I have to go pay a GP cause of someone who wanted sales on my sons experience!
I was actually told by few that I won’t win this someone will like and say they did things right ,
Clearly this has been happening it’s hard enough to be a single mom even harder with special needs we dnt need to be ****med by companies
Hope this is a lesson to all of us .
That these nothing we can do cause we are powerless
Lady by Sumira telling me that they will do the investigation that they were suppose to do weeks ago .
Received a call today ..,
Telling me they did listen to the calls and they won’t be doing any refund nor activating my elixi/unity health policy.
I actually donated my autistic child’s disability grant to them cause clearly I felt like it .
If I didn’t call them to find out details about the medical insurance I would still be paying for it,
And would not cover my child like now she. His sick ,
Lady told be these nothing they can do “I donated “ these no refund
I must figure out what to do with my sick autistic son .
Now I have to go pay a GP cause of someone who wanted sales on my sons experience!
I was actually told by few that I won’t win this someone will like and say they did things right ,
Clearly this has been happening it’s hard enough to be a single mom even harder with special needs we dnt need to be ****med by companies
Hope this is a lesson to all of us .
That these nothing we can do cause we are powerless
We apologize for the inconveniences caused. During our interaction we have established that the product benefits was explained correctly, however the product does not meet your needs and it was cancelled. One of our agents will be in touch with you once again to assist you further.
Regards
Elixi Team
We apologize for the inconveniences caused. During our interaction we have established that the product benefits was explained correctly, however the product does not meet your needs and it was cancelled. One of our agents will be in touch with you once again to assist you further.
Regards
Elixi Team