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Miss Mamiki Thelma Hutamo thelmahutamo

1 reviews | Active since Jul 2023

31 Jul 2023, 14:49

Pre-authorisation

There isn't a clear communication with regards to pre-authorisation. I had to pay for my own doctors fee

0
Replies (1)
Elixi
Elixi's reply31 Jul 2023, 15:10
Official
Dear Mamiki 
 
 Thank you for reaching out to us.
 
 We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. 

Regards

Talksure team