POOR SERVICE TO CONTINUE......
I have requested on the 9th of January 2025 that my membership to be canceled due to the extreme poor service I received last week, then a gentleman called me saying they will send me a cancelation letter within 48 working hours, and nothing sent to me till now.
Please cancel my membership ELIX108629
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Elixi's replyOfficial
15 Jan 2025, 10:01Dear Mohammad,
Thank you for bringing this to our attention, and we sincerely apologize for the delay in processing your cancellation request. We understand your frustration and regret the inconvenience caused. Please rest assured that someone has been assigned to your policy, and we are escalating this matter further to ensure it is prioritized. A team member will contact you shortly to provide assistance and finalize your request. Thank you for your patience as we work to resolve this.
Regards,
Elixi Team.
Thank you for bringing this to our attention, and we sincerely apologize for the delay in processing your cancellation request. We understand your frustration and regret the inconvenience caused. Please rest assured that someone has been assigned to your policy, and we are escalating this matter further to ensure it is prioritized. A team member will contact you shortly to provide assistance and finalize your request. Thank you for your patience as we work to resolve this.
Regards,
Elixi Team.
Elixi's reply15 Jan 2025, 10:01
Official
Dear Mohammad,
Thank you for bringing this to our attention, and we sincerely apologize for the delay in processing your cancellation request. We understand your frustration and regret the inconvenience caused. Please rest assured that someone has been assigned to your policy, and we are escalating this matter further to ensure it is prioritized. A team member will contact you shortly to provide assistance and finalize your request. Thank you for your patience as we work to resolve this.
Regards,
Elixi Team.
Thank you for bringing this to our attention, and we sincerely apologize for the delay in processing your cancellation request. We understand your frustration and regret the inconvenience caused. Please rest assured that someone has been assigned to your policy, and we are escalating this matter further to ensure it is prioritized. A team member will contact you shortly to provide assistance and finalize your request. Thank you for your patience as we work to resolve this.
Regards,
Elixi Team.