SL
Shane L
1 reviews | Active since May 2019
07 Jul 2020, 09:13
Poor service and long waiting periods for refunds
Took my daughter into hospital for her wisdom teeth to be cut out. Before i did this i contacted elixi gap cover call centre it took them 3 days just to get back to me to inform me i did have cover for co payments. Now when i want to claim i am told that i must provide them with a full statement from the doctor and a full statement from the hospital and a full report from my medical aid so all this takes. But they are qick to take my money every month but now that i need my money back millions of storys. If i can give u any advice or warning you stay away from elixi medical and gap cover
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Elixi's replyOfficial
07 Jul 2020, 09:50Dear Shane,
Thank you for reaching out to us.
We are sad to hear that you feel this way. Elixi Gap is a short-term insurance policy and as such all claims are subject to assessment in line of the terms and conditions as set out in your policy documentation; it is therefore required by yourself and remains your responsibility to submit all associated documentation for assessment.
Our customer support team will be in contact with you shortly to assist you further with your claim submission.
Regards
Elixi team
Thank you for reaching out to us.
We are sad to hear that you feel this way. Elixi Gap is a short-term insurance policy and as such all claims are subject to assessment in line of the terms and conditions as set out in your policy documentation; it is therefore required by yourself and remains your responsibility to submit all associated documentation for assessment.
Our customer support team will be in contact with you shortly to assist you further with your claim submission.
Regards
Elixi team
Elixi's reply07 Jul 2020, 09:50
Official
Dear Shane,
Thank you for reaching out to us.
We are sad to hear that you feel this way. Elixi Gap is a short-term insurance policy and as such all claims are subject to assessment in line of the terms and conditions as set out in your policy documentation; it is therefore required by yourself and remains your responsibility to submit all associated documentation for assessment.
Our customer support team will be in contact with you shortly to assist you further with your claim submission.
Regards
Elixi team
Thank you for reaching out to us.
We are sad to hear that you feel this way. Elixi Gap is a short-term insurance policy and as such all claims are subject to assessment in line of the terms and conditions as set out in your policy documentation; it is therefore required by yourself and remains your responsibility to submit all associated documentation for assessment.
Our customer support team will be in contact with you shortly to assist you further with your claim submission.
Regards
Elixi team