1 reviews | Active since Apr 2022
Pathetic
My Husband and I are looking to get a medical aid/insurance because we are planning for a family, my mother-inlaw referred me to Elixi. When I requested a call back, a lady called Yasmin phoned me to explain everything more in detail. I have requested for a quotation and I told her that I will need to speak with my husband once he is back from work and then we will take it from there. About an hour or two after I was on the phone with her, I was being called atleast more then 10 times call after call after call. I am working so I can't always pick up a phone. I did inform Yasmin that I will speak with my husband so why arass me with phone calls. The next morning I got two calls when I eventually answered after I had to step out of a meeting, Yasmin kept going on about how she has been struggling to get a hold of me, before I could just try and explain to her why I cannot answe my phones she just keeps talking and talking I eventually lost my cool with her and told her that I have a job so if I don't answer that means I am busy so stop phoning me 5 times one after the other and I explained to her we won't be taking the cover as we need a plan that will cover pregnancies. Before I even could finish my sentence she has killed the call. I am highly disappointed with the services.
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
